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Privacy Policy

Last updated: July 24, 2025

At Orvium, your privacy is a core part of how we build and operate our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales automation platform and related services (the "Services"). By using our Services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number
  • Company name, job title, and industry
  • Billing and payment information for subscription services
  • Communications and correspondence you send us

We also automatically collect usage data when you interact with our Services, including: IP address, browser type and version, pages visited and time on site, device and operating system information, and referring URLs.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and improve our Services, including AI agent functionality and conversation automation.
  • To process your subscription, manage billing, and prevent fraudulent transactions.
  • To communicate with you about your account, product updates, and support requests.
  • To send marketing communications where you have opted in — you may unsubscribe at any time.
  • To analyze platform usage, troubleshoot issues, and enhance user experience.
  • To comply with applicable laws, regulations, and legal obligations.

How We Share Your Information

Service Providers: We share information with trusted third-party vendors who help us operate our business — such as payment processors, cloud hosting providers, analytics tools, and customer support software. These providers are contractually required to protect your data and use it solely to perform services on our behalf.

Business Transfers: If Orvium is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

Legal Compliance: We may disclose your information when required by law, court order, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

We do not sell, rent, or trade your personal information to third parties for their own commercial purposes.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. After account termination, we retain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest (AES-256), role-based access controls, and regular security audits. Your data is isolated per account and never used to train external AI models. While we take strong precautions, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of your personal data, subject to legal retention requirements.
  • Portability: request a machine-readable copy of your data.
  • Objection: object to certain processing activities, including direct marketing.

To exercise any of these rights, contact us at privacy@orvium.ai. We will respond within 30 days.

Children's Privacy

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child under 18, please contact us immediately at privacy@orvium.ai and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the 'Last Updated' date. For significant changes, we may also notify you by email. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

  • Email: privacy@orvium.ai
  • Website: orvium.ai
  • Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
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